Kelsey Kapulka serves as the Operations Manager at Boston Harbor Wealth Advisors, where she leads the firm’s operational strategy and oversees the day-to-day infrastructure that supports advisors and clients across the branch. Since joining the organization in 2021, she has consistently demonstrated a strong commitment to operational excellence, efficiency, and elevated client service.
Kelsey began her tenure as an Administrative Assistant and quickly distinguished herself through her organizational leadership and comprehensive understanding of firm processes. In 2022, she advanced to Client Service Associate, expanding her role in advisor support and client experience management. In 2024, she was promoted to Operations Manager and joined the leadership team, assuming responsibility for operational framework of the business.
As a member of the leadership team, Kelsey drives strategic initiatives that enhance scalability, strengthen internal controls, and improve overall business performance. She oversees workflow design, compliance coordination, technology implementation, and process optimization to ensure the firm operates with precision and efficiency. Daily, she partners with advisors to streamline operations, troubleshoot complex service matters, implement best practices, and proactively identify opportunities for improvement.
Kelsey plays a critical role in aligning operational execution with long-term business strategy. Her ability to balance high-level strategic planning with hands-on operational oversight ensures the branch functions seamlessly while continuing to grow and evolve.
Recognized for her strategic mindset, decisive leadership, and commitment to excellence, Kelsey is instrumental in supporting the firm’s continued success and delivering superior client experience.
Kelsey has earned an Associate of Science degree in Human Services.
Born in Worcester, Massachusetts, I spent my early childhood in Brookfield, where I developed a deep appreciation for nature, animals, and the simplicity of being outdoors. Even after moving back to Worcester at the age of eight, that connection to nature never left me—I’ve always found a sense of peace and clarity in fresh air, open space, and time outside.
Family has always been at the center of my life. I’m one of four siblings, and we’ve remained incredibly close over the years. Whether it’s holidays, casual get-togethers, or just an excuse to spend time together, our time is always filled with laughter, energy, and a strong sense of connection. Those relationships have shaped who I am and continue to ground me.
Outside of my day-to-day routine, I spend a lot of time with friends and my dog, Rocco, who keeps me active and outdoors year-round. We’re always on the hunt for new parks, trails, and places to explore, and I genuinely enjoy the simple routine of getting outside and moving.
Travel has become an important part of my life, especially in recent years. I recently discovered a love for solo travel, starting with a trip to Banff, Canada. That experience challenged me in the best way and gave me a new appreciation for independence, self-reflection, and stepping outside of my comfort zone. I’ve found that those moments of exploration—whether across the world or close to home—are where I grow the most.
In my everyday life, I’m naturally drawn to structure, planning, and personal growth. I enjoy setting goals, staying organized, and continuously working toward becoming a better version of myself. At the same time, I value balance—making space for both productivity and meaningful experiences.
At my core, I’m someone who values connection, growth, and being present. Whether I’m spending time with family, exploring somewhere new, or simply enjoying a quiet moment outdoors, I try to approach life with intention and appreciation.